Effective November 10, 2026

Heights Family Counseling (“we,” “us”) operates heightsfamilycounseling.com. This policy explains what information this website collects and how it is used. It covers the website only. Information you share with us as a client, including through our client portal, is protected health information and is covered by our HIPAA Notice of Privacy Practices, which you receive when you become a client.

Information you give us
If you use our contact form, we receive your name, email address, subject and message, and we use them only to respond to you. Please do not include health or treatment details in the form. Call us or use the client portal instead.

Scheduling and client portal
Appointment requests and the client portal are provided by SimplePractice, a HIPAA-compliant practice management platform. Information you enter there is governed by SimplePractice’s privacy practices and our HIPAA obligations.

Cookies and website analytics
Our website is hosted by Squarespace, which processes basic technical information such as your IP address, browser type and the pages you view, to operate and secure the site. With your consent through our cookie banner, Squarespace also provides us with aggregate visitor statistics. You can accept, decline or change your cookie choices at any time using the cookie banner.

What we do not do
We do not use advertising pixels, Google Analytics, social media tracking tools or similar technologies on this website. We do not sell your personal information or share it for advertising.

Third-party content
Some features, such as embedded maps on our contact pages and the filter on our team pages, are provided by third parties. When you view those pages, those providers may receive your IP address and basic browser information under their own privacy policies.

Children
This website is not directed to children under 13, and we do not knowingly collect their information online. Parents seeking services for a child should contact us directly.

Contact us
Heights Family Counseling
2500 Summer Street, Suite 1220, Houston, TX 77007
Houston: (713) 380-1151 · San Antonio: (210) 750-3148
hello@heightsfamilycounseling.com

Changes
We may update this policy. The effective date above shows when it last changed.